After completing this module, employees are expected to be capable of communicating at an introductory level Kenway’s delivery experience across the healthcare sector, inclusive of the industries we primarily serve (i.e., Payers, Providers, Pharmaceuticals, HealthTech), the business problems we help address, and the technologies with which we have experience and exposure.

When prompted about Kenway’s healthcare experience, employees who have completed this module should not respond, “I don’t know,” but rather with, at minimum, a two- to three-sentence summary of our relevant experience and, very likely, a recommendation to introduce the contact(s) to our healthcare Client Delivery (CD) Director for further discussion. Our healthcare CD Director, with support from additional representatives such as members from Capability Leadership, will be capable of sharing insights tailored to contacts’ unique circumstances and business problems. It is strongly encouraged that all employees engage the appropriate CD Director (and aligned BDE) to assist with business development and delivery opportunities when industry knowledge may be beneficial.

In relation to Challenger, after completing this module, employees are expected to be capable of tailoring high-level written and verbal messaging to the healthcare sector. Messaging can be further tailored with support from the CD Director, Capability Leadership, and other Kenway leadership.

The following slides capture Kenway’s high-level healthcare experience and expertise. The information on the slides should be used as talking points during discussion with contacts. To elaborate on any of Kenway’s engagements, expertise, or insights, the CD Director should be engaged.

Note – The information represented by the slides was created following a detailed assessment and series of workshops to distill Kenway’s industry experience into high-level messaging. As such, the information is ever-evolving with Kenway’s engagement experience. When meaningful changes are made to Kenway’s healthcare experience, collateral will be updated and communicated to Kenway employees accordingly. Success stories, blogs, and case studies are linked in the “Source Material” section below.

Employee Action – Review and familiarize yourself with all information in the slides below. 

The following recording is intended to serve as a sample overview of Kenway’s healthcare experience and the types of business problems we are addressing within the healthcare sector. As with all recordings, the messaging should be tailored to the speaker’s communication style and unique circumstances of the contact(s). It is highly unlikely that an uninterrupted overview of Kenway’s healthcare experience will be appropriate during any conversation. Please tailor your messaging appropriately.

Note – The recording references the slides above. For a congruent experience, listen to the recording while viewing the collateral.

Employee Action – Listen to and familiarize yourself with the recording below. Practice on your own. 



Bonus Action – Listen to and familiarize yourself with the second recording below, which is an example of a standard “About Kenway” elevator speech recorded by Matthew Kueker. As with the first recording, messaging should be tailored accordingly.

All source material can be found via the links below. If you are seeking additional context, information, or support to better tailor messaging for a unique scenario, please contact the CD Director.

• Kenway Healthcare Overview (Slides)
• Kenway Healthcare Overview (Voice Recording)
• Kenway Elevator Speech (Voice Recording)
• Kenway Healthcare Success Stories, Blogs, and Case Studies